RETURNS - REFUNDS - EXCHANGES
**All shortages, defective, damaged, incorrect or incomplete items MUST BE REPORTED WITHIN 24 HOURS of delivery to be honored **
*** DAMAGE CLAIMS WILL ONLY BE INITIATED FOR REPLACEMENTS TO BE SENT DAMAGE CLAIMS ARE NOT ELIGIBLE FOR REFUNDS ***
LOST SHIPMENTS BASED ON OUR DISCRETION WILL BE REPLACED REFUNDS ARE NOT AN OPTION UNLESS THE CARRIER HAS AGREED TO GRANT A CLAIM AND OFFER FULL AMOUNT OF INVOICE. CARRIER CLAIM PROCESS CAN TAKE ANYWHERE FROM 30-90 DAYS. WE DO NOT GUARANTEE ANY LOST PACKAGE WILL BE GRANTED BY CARRIER AS WE DO NOT HAVE THE POWER TO DO SO.
***WE RESERVE THE RIGHT TO BE PROVIDED BUYER PICS OF VEHICLE OR WHEELS IN ORDER TO HELP WITH ORDERS, RETURNS, REFUNDS, OR EXCHANGES. REFUSAL TO PROVIDE SIMPLY VOIDS ANY AND ALL REFUNDS***
** ANY REFUSAL BY CUSTOMER TO PROVIDE INFORMATION NECESSARY TO DETERMINE OR RESOLVE FITMENT ISSUES SIMPLY IS TREATED AS CUSTOMER CHANGING THEIR MIND AND SUBJECT TO ANY AND ALL FEES AND CHARGES PER STORE POLICY **
*** PLEASE DO NOT BE STUPID ABOUT DELAYS DURING THE HOLIDAYS YOU AND EVERYONE ELSE WAITED TILL NOW TO ORDER THAT IS ON YOU ***
*** REMEMBER WE ARE NOT THE CARRIER ONCE WE HAND IT OFF TO THE CARRIER IT IS ON THEM IF IT IS LATE OR DELAYED WE PROVIDE TRACKING INFORMATON AND IT WILL BE DELIVERED BASED ON THE CARRIERS ABILITY ***
** CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES **
** NO SHIPPING / HANDLING CHARGES ARE REFUNDED **
No returns accepted without a Return Authorization Number #
*** PACKAGES SENT TO US WITHOUT BOTH BUYER NAME/ADDRESS AND OUR ISSUED RGA#'S ARE SIMPLY REFUSED AND RETURNED TO SENDER ***
*** PACKAGES RETURNED TO US THAT SOUND BROKEN OR IN PIECES ARE SIMPLY REFUSED AND RETURNED TO SENDER ***
***No returns on merchandise over 14 days from purchase date***
NO EXCEPTIONS TO THESE RESTOCKING FEES
25% RESTOCKING FEE ON ALL QUALIFIED RETURNED MERCHANDISE WE RECEIVE
50% RESTOCKING FEE On All Merchandise that is refused or undeliverable
50% RESTOCKING FEE ON ANY OPENED MERCHANDISE THAT IS BRAND NEW AND FACTORY SEALED
NO RETURNS ON CENTER CAPS NEW OR USED
** ABSOLUTELY NO RETURNS OF NEW MERCHANDISE THAT HAS BEEN INSTALLED OR USED **
CANCELLATIONS
** ONLY ACCEPTABLE WAY TO CANCEL AN ORDER IS EMAIL SUPPORT **
UNDER NO CIRCUMSTANCE IS AN ORDER CANCELLED IF YOU JUST LEFT A MESSAGE ON AN ANSWERING MACHINE
ORDERS CONTINUE TO BE PROCESSED AND FULFILLED FROM A REMOTE FACILITY THAT DOES NOT HAVE ACCESS TO SAID ANSWERING MACHINE.
There will be a 20% cancellation fee.
IF YOU RETURN OR EXCHANGE YOU ARE RESPONSIBLE FOR SHIPPING CHARGES.
Exchanges will only be accepted toward same price or higher purchases.
Exchanges still subject to Restocking Fees,
No adjustments will be made for exchanges towards lower priced items.
Any product claimed to be defective must be returned in its entirety (Quantity as Ordered)
There are "NO EXCEPTIONS" to this
INFORMATION ON QUALIFIED RETURNS
The correct Return Address and information will be given with RGA Number if it qualifies for return.
MAKE SURE YOU INSURE PACKAGES WE WILL NOT ACCEPT DAMAGED MERCHANDISE
There are no returns on any merchandise that is not listed or displayed on our websites
** PRICING INFORMATION **
We procure inventory worldwide and because of this prices can fluctuate. In certain circumstances we must pay retail pricing from other sources to stock and fulfill orders. We WILL NOT MATCH OR ADJUST ANY PRICING. The price you have agreed upon when placing the order is the price you will pay and have agreed to pay and our ability to procure and fulfill orders is based on that.
No returns on merchandise without a Return Authorization Number #
*** PACKAGES SENT TO US WITHOUT RGA#'S ARE SIMPLY REFUSED AND REDIRECTED BACK TO SENDER ***
Merchandise that is refused or undeliverable will incur a 35% Restock Fee.
No Returns on any Wheels that have been mounted or balanced.
BOLT ON OR SCREW ON HUBCAPS AND WHEEL COVERS
Unlike conventional pound on wheel covers these wheel covers are specific to the year make and model of most cars. Only order that which matches your covers on the car unless informed otherwise of fitment. Do not order a different style wheel cover because you like that design better or it is newer.
THERE ARE NO RETURNS, EXCHANGES, OR REFUNDS ON BOLT ON WHEEL COVER PURCHASES
SHIPPING
*****ABSOLUTELY NO PICKUP OPTIONS ARE OFFERED ALL PACKAGES ARE SHIPPED ONLY FROM WHEELCOVERS.COM*****
While BRAND NEW PRODUCTS generally ship within 24 hours on business days USED PRODUCTS generally ship within 72 hours due to having to pull merchandise and possible cleaning or touching up to make presentable before shipping.
Brand New Products ship faster and sooner
Used Products are generally pulled and shipped on Monday, Wednesday, and Thursdays ONLY during our office and customer service hours.
ALL ORIGINAL EQUIPMENT WHEEL COVERS ARE USED UNLESS OTHERWISE NOTED
COVERS MAY HAVE LIGHT SCRATCHES OR DINGS WHICH IS CONSIDERED NORMAL USAGE FOR USED WHEEL COVERS.
PLEASE DO NO ORDER AND CHOOSE TO SHIP TO AN ADDRESS YOU WILL NOT BE AVAILABLE TO RECEIVE PACKAGE AT
*** PO BOXES ARE SHIPPED USPS PRIORITY MAIL ONLY... DO NOT ATTEMPT TO SAVE MONEY OR CHOOSE UPS FOR PO BOXES ***
Merchandise that is refused or undeliverable will incur all shipping charges to reship or a 35% Restock Fee
** We do not guarantee any delivery dates unless using Express/Air Shipping Options**
Any Shipping Related Claims must be reported by customer directly to Package Handler
UPS 1-800-PICK-UPS or USPS 1-800-ASK-USPS
If your address is not recognized by USPS or UPS please mention it. Undeliverable Packages Incur 35% Restocking Fees
Please be sure to double check part numbers and prices to be sure you are ordering the correct part and agree to the price that is listed in the purchase process.
No adjustments will be made after you have completed payment.
Due to constant changes in inventory and supply prices may vary at times but the price that is in the shopping cart is always up to date and is the true price of item.
ATTENTION: NON UNITED STATES ORDER CUSTOMERS:
All Prices are US Dollars
Do Not Place Online Orders for ANY NON US Shipments. Additional Fees will apply for all NON US orders.
CANADA / AK / HI / PR SHIPMENTS WILL HAVE MINIMUM OF $20 ADDITIONAL FEES AND UP
Cancelled orders are still subject to 20% Cancellation Fee.
We are Not responsible for any Third Party Shipping Expenses (Surcharges, Duties, Taxes, Customs Fees, Etc)
THERE ARE NO WARRANTIES UNLESS OTHERWISE STATED
THIS MAY INCLUDE SMALL REPAIRS SUCH AS LIGHT PAINT TOUCH UP OR RETENTION REPAIR. IF GIVEN A CHOICE ONLY ASSUME ORDERING NEW OR NOTED LIKE NEW TO ARRIVE IN PERFECT CONDITION.
AFTERMARKET WHEEL COVERS
Aftermarket item defects or fitment issues must be resolved directly with manufacturer. In most cases we can help with this process.
If returned without attempt to resolve a standard 25% restocking plus minimum $15 will be deducted from purchase price.
Any damage to item will void all return value.
The company can cancel orders and refund customers' money because of any pricing errors